IRS Changes Customer Service in 2014

It’s that time of year when the Internal Revenue Service (IRS) is the first thing on everyone’s minds. Today is the first day when tax return filings will be accepted by the government agency. As you know, tax fraud is high on the list, keeping filers and workers on high alert. The website is available to help with retrieving tax forms, but personal contact with IRS workers this year has been significantly cut on the toll-free lines. Taxpayer assistance is limited and will be directed to self-service prompts.

IRS Less Helpful –

IRSThe areas affected are tax return prep, refund inquiries and tax law assistance. One perk is that you can get information from these toll-free numbers 24 hours a day, 7 days a week. If you need personalized assistance, you will be directed to a partner site. The IRS is recommending customers use the IRS Free File program this year which gives free e-file options, as well as tax software.

With so much at stake, it is very disheartening to know that their resources have been cut. Truthfully, as much money as the government receives from taxpayers, the IRS should not have any cuts. This is the time of year when they need as many people working as possible, not the other way around. It’s quite apparent this will be another grueling tax time, as automated machines always have a way of not working when you really need them. I don’t know who’s bright idea this was, but it is yet ANOTHER bad idea on the part of the government.

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